Jet Blue Apology Video

You know...there are those who really know what they're doing, but can't execute their job correctly. Then there are those you don't know what they're doing, but have the ability to properly to present themselves by their professional PR department.

Unfortunately, Jet Blue falls into that first category. The person representing Jet Blue knew just what to say and hit all the points of the mistakes they made and what they're doing to rectify the issue.

In the video, he uses his finger and does the "pointing" thing. Which is highly frowned upon in the media/PR industry. But other than that....he seemed to touch on everything else just fine.